About ADP:

Strong technology with a human touch! Companies all around the world, regardless of their domain or size, benefit from ADP’s cloud solutions and from ADP’s experts’ know how, who help them release their associates’ full potential. HR, time and labor management, payroll, legal advice: let’s work together to build a better world at work.

Job Summary:

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

According to his/her mission, the associate has to support customers on 5 functional areas of Talent Management:

• Entretiens et compétences
• Formation professionnelle
• Révision salariale
• Revue des Talents
• Kiosque Absences

 

Responsibilities :

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he/she has the objective to support the HRIS Talents team in assisting customers on the various HR offers which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.

Main responsibilities are:

• Treatment of Level 1 tickets on Kiosque Absences
  • Self-identify and self-assign the tickets which are part of his/her area of expertise
  • Assist customers via Siebel tickets :
    • Accesses management
    • Role assignments
    • Configurations
    • Functional assistance
  • Maintenance of the SOP-s for his/her area of expertise
  • Measure the efficiency of the process and the quality of his/her own assistance
  • Identify improvement opportunities
  • Contribute to the respect of mutual commitments

• Treatment of Level 1 tickets on Decidium Formation & Decidium Entretiens
  • Self-identify and self-assignthe tickets which are part of his/her area of expertise
  • Assist customers via Siebel tickets
    • Accesses management
    • 1st level Role assignments
    • Configurations
    • Functional assistance
  • Maintenance of the SOP-s for his/her area of expertise
  • Measure the efficiency of the process and the quality of his/her own assistance
  • Identify improvement opportunities
  • Contribute to the respect of mutual commitments

• Support the team with backup tasks on Talents projects
  • Perform the tasks according to the SoP-s/process documents (data entry, configuration, deliverable documents)
  • Follow and maintain the processes in his/her area of expertise
  • Identify improvement opportunities

 

Reports & Performance Metrics:

• On time delivery
• Volume/quality of tickets treated
• Utilisation rate

Knowledge and Skill Requirements:

• French language – C1 level minimum, English would be a plus
• Knowledge of French payroll legislation would be a plus
• HRIS systems knowledge
• Good Excel knowledge
• Ability to manage several projects in parallel
• Provide an excellent customer service
• Take initiatives to improve customer satisfaction
• Be able to speak and write easily & clearly
• Analytical skills and an ability to summarize
• Curious and creative
• Good listening skills
• Organized, rigorous and autonomous
• Team player
• Dynamic and responsive

Join us to #workhappy!

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