HR Solutions Services Associate IV

Industry: Client Relationship Management / Service Delivery

Description

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the ., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .

The HR Customer Service Advisor is focused on:

• Informing employees about services available and assesses customer needs.
• Communicating appropriate options for resolution in a timely manner.
• Providing support through chat, telephone and e-mail, answering Human Resources related queries while following company policies and procedures
• Gathering information and resolving inquiries.
• Assisting employees and managers in the completion of appropriate forms, navigation of HR systems, processes and policies.
• Handling highly confidential material and providing information to employees on matters pertaining to personnel forms and records.
  

Requirements:

• Fluent level of English (written and spoken)
• Must demonstrate strong interpersonal, speaking, and writing skills.
• Proficiency in using Windows Operating System as well as Microsoft Office applications (Microsoft Word, Excel, and PowerPoint).
• Ability to work towards deadlines.
• Positive attitude and solution-oriented thinking.
• Flexible and eager to learn.
• Be able to work within a large organization and maintain solid relationships with the team.
• HR related experience would be an advantage but not essential.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.