HR Solutions Services Associate III - 6 months con

Industry: Client Relationship Management / Service Delivery

Description

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. 

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the ., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems  daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at .

Duties and responsibilities:

As a member of the local team, working for the HR Service Center for HR queries, you will provide administrative support to an outsourced Personnel Administration service, performing one or more of the following duties:

• Process candidate forms, record statistics and handle highly confidential material
• Answer general inquiries in various areas of Human Resources
• Answer specific questions in areas such as:
  • New Hire administration
  • Employee and employer initiated changes
• Preparation and quality check of output documents to the client or third parties
• Maintain applicant databases
• Provide information to employees on matters pertaining to personnel forms and records
• Compile data for analysis and reporting, and may perform routine analysis
• Assist employees through phone and email contact in the completion of appropriate forms, calculation of benefits or premiums
• Maintain internal database files and tables and develop custom reports to meet the requirements of Human Resource management and staff
• Manage the recruitment records of potential employees
• Book the candidates for selection stages
• Book interview rooms
• Email confirmations to client’s staff and candidates
• Contact the recruiter to give feedback to the candidates
• Manage marketing events records
• Convert candidates foreign qualifications to UK equivalents
• Manage online test records
• Manage documents related to travel expenses
• Offer guidance with general or specific queries that might appear during the selection process (from candidates, client staff, prospective candidates (3^rd parties)
• Source staff for selection events
• Manage cancellations
• Arrange logistics for selection events
• Pull out reports, manage and update personal spread sheets and shared trackers with candidate/ event details.
  
  

Requirements:

• Experience with administrative tasks
• Bachelor studies graduate or undergraduate, preferable in HR area or related area
• Experience in Customer Service or HR Services
• Good communication skills, both written and oral
• Very good level of English
• Knowledge of any other European language may be an advantage.
  

Preferred Skills:

• Flexible and proactive attitude
• Good team working skills and able to work autonomously on assigned tasks
• Ability to multi-task, prioritize work and manage time based on business needs
• Excellent administration skills and good organization skills with attention to detail.
• Advanced problem solving and resolution skills to include when to escalate and identify trends.
• Comfortable with direct client contact
• PC Skills: Word, Excel, Power Point, Outlook are a must

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.