Helpdesk Officer with Spanish

Ideal Candidate:

·       Fluency in English and Spanish

·       Diploma / Degree holder or pursuing Bachelor Degree Courses

·       At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk

·       Good reporting skills

·       Ability to adhere to TAT and timelines

·       Attention to detail

·       Active listening

·       Call handling skills

·       Knowledge of P2P (Procure to Pay) would represent an advance

Responsibilities:

·       Maintain sufficient information to facilitate knowledge of the supplier's issues

·       Provide and publish a single, menu-driven primary contact center toll free contact telephone number

·       Communicate the problem status and time to resolution to affected personnel

·       Close the call, with the caller's agreement

·       Provide problem resolution tools and aids

·       Record, analyze and report on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times, first call resolution rate, problem resolution time

·       Provide and publish alternate access channels to the Services Contact Center including, email, web portal and fax communication of problems, requests and other operational information

Benefits:  

- Opportunity to work in a fast growing company and in a multinational environment

- Opportunity to grow in the organization and build a successful career path

- Relocation assistance

- Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs

- Personal and professional development through a variety of training programs (hard/soft skills)