Ideal Candidate;

• Fluency in English and Dutch
• Diploma / Degree holder or pursuing Bachelor Degree Courses
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk
• Good reporting skills 
• Ability to adhere to TAT and timelines
• Attention to detail
• Active listening
• Call handling skills
• Knowledge of P2P (Procure to Pay) would represent an advance

Responsibilities:

• Maintain sufficient information to facilitate knowledge of the supplier's issues
• Provide and publish a single, menu-driven primary contact center toll free contact telephone number
• Communicate the problem status and time to resolution to affected personnel
• Close the call, with the caller's agreement
• Provide problem resolution tools and aids
• Record, analyze and report on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times, first call resolution rate, problem resolution time
• Provide and publish alternate access channels to the Services Contact Center including, email, web portal and fax communication of problems, requests and other operational information\
• Interface and co-ordinate problem determination and resolution with appropriate support personnel
• Provide required information related to Service Level commitments and of status of problems, including impact on Service Levels
• Perform audits and respond to external audits as required
• Comply with the quality assurance procedures
• Manage Services Contact Center operational, policy, process, procedure, technical and migration documentation

Benefits:

• Opportunity to work in a fast growing company and in a multinational environment
• Opportunity to grow in the organization and build a successful career path
• Relocation assistance
• Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
• Personal and professional development through a variety of training programs (hard/soft skills)

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