Frontline Ambassador Ge/Fr - Cluj-Napoca

Would you like to be part of an international team with excellent career opportunities in a globally recognized company? Start working for Arvato! More than 150 employees in Cluj-Napoca, Romania providing professional assistance to our customers in 10 languages! Join our Technical Support Team and assist business customers (B2B) regarding various software issues, invoicing, account administration and general support for their Microsoft Office 365 suite.
B2B Tech Support Profile, German C1 level or French C1 level and English B2 level;
Software/Cloud or similar work preferred;
Ability to efficiently manage direct customer contact via phone and email;
Ability to analyse log files;
Ability to follow pre-defined troubleshooting scenarios;
Ability to think systematically about troubleshooting tech issues;

Processing and resolving technical queries collaborating with internal and external service departments;
Providing individual technical support for business customers, troubleshooting and error resolution;
Case ownership. Central contact person for the customer, up to the final closure of the ticket;
Gathering all relevant information, investigating errors, using troubleshooting tools and processes to fix issues;

Our Offer

Attractive rewards and additional performance-based bonuses;
Annual fixed bonuses;
Full private medical insurance & discounted prices for the dependents of the employee;
Childbirth support;
Online library access for passionate book readers;
Health & Nutrition: Health and wellness services the office;
Various discounts for gym classes & other recreational activities;
Free development training, for both personal and professional purpose, via our E-Learning platform;
Multicultural and enthusiastic work environment;
Access to the company’s cultural events including well-known festivals in Romania;
Lunch vouchers;