Iaşi

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Fișa jobului

We are looking for a new colleague to join us as a Delivery Manager and play a strategic role in the business development. Strong customer management & project management skills are needed, as you will have full responsibility for the project’s delivery and expansion. People oriented mindset, engagement skills, servant leadership and emotional intelligence are the must haves as you have to build and maintain a great relationship with our teams and our customers.

Key Activities Areas

 Client management
  • Build long term partnerships with actual and future clients
  • Ensure customer satisfaction by understanding client business goals
  • Constantly assess customer feedback and make necessary improvements in order to ensure customer satisfaction
  • Constantly strive towards improving operations, streamlines work processes and works cooperatively and jointly to provide high quality customer services
  • Monitor and evaluate the work of the project teams, in accordance with the defined business case
Business development
  • Identify new business opportunities and apply our model to meet customer needs
  • Strong cooperation with our management team to drive growth and business & process improvement
Team management
  • Motivate, engage and support team members
  • Ensure the correct understanding of roles and responsibilities among the team
  • Make sure the team members have the right set of technical and behavioral competencies to ensure the success of the project
  • Facilitate the integration of all team members
  • Provide input for all people processes to Career Managers
Project management
  • Manage the projects in line with the business needs
  • Monitor project execution to ensure adherence to budget, schedule, and scope
  • Accurately define the scope of the project(s) and develop project plans
  • Provide development project leadership in the delivery of high-quality products
  • Monitor the progress of the implementation and regularly report the status to stakeholders
  • Define and measure the KPI’s that will indicate the efficiency and effectiveness of the development process
  • Manage escalations
  • Financial management: monitor and report financial KPI’s; ensure timely and accurate invoicing and monitor receivables for project

What Are We Looking For

 Competencies
  • Project Management Skills
  • Ability to apply management concepts according to the business context
  • Decision making – ability to take timely and appropriate decisions to sustain business objectives
  • Strong problem – solving skills
  • Excellent communication skills including assertiveness, presentation skills, persuasion, negotiation skills
  • Delegating, with experience in coaching and mentoring
  • Networking – build wide and useful networks of contacts inside and outside the organization in order to gain support for achieving positive results
  • Fluency in English, both written and verbal

Experience
  • Proven experience in the software development field, with demonstrated performance working with customers, leading the delivery of software products or services
  • Experience in managing software development teams
  • Experience in working with Agile methodologies (Scrum, XP, Kanban)
  • Knowledge of project metrics, including gathering, reporting, trend analysis
Values
  • Continuous improvement mindset
  • Sense of ethics, integrity
  • Ability to perceive and address in a healthy manner relationship issues, external or internal
  • Ability to work in a dynamic environment
  • Influence and persuasiveness – gains clear agreement and commitment from others by persuading, convincing and negotiating
  • Empathetic, genuinely caring about the team members
  • Professional and positive attitude
Nivel de vechime

Asociat

Tip de angajare

Full-time

Ocupație

Management de proiect

Sectoare de activitate

Tehnologia informației și servicii informatice

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