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Emerson Commercial & Residential Solutions
Customer Service Representative
Fișa postului
Responsibilities
Romania-Cluj-Cluj-Napoca
Job Function
Customer Service
Job Posting Date
Mar 7, 2019, 6:03:29 AM
- You act as the first response to customers for UK & Ireland markets, handling complaints and information on order status, product availability, basic technical info and product information.
- You manage your calls and you remain client-friendly always acting proactively and providing high-quality information and advice.
- You enter the orders received for your area in a precise, correct and timely manner on the ERP System (JDE/Oracle) and follow up where necessary.
- You follow up on newly received e-mails and faxes, you sort them according to their level of priority and you process urgent communications (both written messages and phone calls).
- You support the UK & Ireland sales manager and sales team, or Team leader with administrative support where needed.
- You are resilient, flexible and calm under pressure.
- This function requires you to work until 6.30 PM Romanian time.
- College/University degree
- 2 years of relevant experience (internal sales function, or customer service environment)
- Language: English – advanced level
- PC skills: MsOffice
- Customer oriented, able to work in a team and communicative person; proactive, analytical and problem solving skills
Romania-Cluj-Cluj-Napoca
Job Function
Customer Service
Job Posting Date
Mar 7, 2019, 6:03:29 AM
Nivel de vechime
Asociat
Tip de angajare
Full-time
Ocupație
Servicii pentru clienți
Sectoare de activitate
Producție electrice/electronice