CUSTOMER SERVICE REPRESENTATIVE

Antal International - the Cluj Napoca office, recruits for his client, an independent European logistics service provider a

Customer Service Representative – German

Company details:

The company is a specialist in a wide range of transport and customer-specific logistics services. Through a network of 25 group-owned locations, the company is active throughout Europe. With 2,000 employees, it operates a modern fleet of 1,000 Euro 5, EEV and Euro 6 vehicles, 3,200 loading units and 190,000m2 of storage space. Logistic & Transport Solutions offers customerspecific logistics solutions, from forwarding, warehousing, value-added services and distribution to full supply chain solutions in which company assumes management of part or all of the customer’s goods flow. In the international bulk and volume transport markets, the company is one of the largest road hauliers in Europe. The company’s strength lies in its combination of a panEuropean network, advanced IT systems and its focus on quality and service.

Job description

The Customer Service Representative manages the quality and progress of the transport order, by having intensive collaboration with your colleagues from the Transport Departments and off course with our international customers. You will be responsible for managing your own portfolio, ranging from specific customers in the areas of e.g. petrochemical, food industry, automotive, fast moving customer goods (FMCG) and industrial areas.

As a Customer Service Representative you inform our customers proactively about the progress and status of their orders and you will take appropriate action when signaling any deviations or potential problems in the order process. You are responsible for monitoring and managing the transport order. This implies from order entry to the moment of delivery and intervenes if necessary.

Because of your excellent English and German language skills you are capable of building long lasting relationships with our customers and providing services of eminent quality. By coaching and training our employees properly and by organizing regular work meetings, we all work together to achieve a goals.

Ideal candidate:

As a potential Customer Service Representative you:

• Have a bachelor degree from a reputed institution;


• Speak English fluently and German at a good level;


•  Advantage - transportation company work experience


•  Have strong communication skills;


• Are able to handle multi-tasking activities


•  Have a proactive and accurate attitude;


•  Set priorities easily;


• Are ambitious and eager to develop yourself professionally;


• Are able to work independently and in a team

We offer:

• A competitive salary;


• Other interesting secondary benefits such as a premium health insurance, meal tickets etc.;


• A career within an international professional organization with an informal atmosphere;


• An interesting and challenging job in a professional, international logistics organization;


• The possibility to develop yourself on the job as well as by training and course.

By replying to this mail and transmitting your personal data to us, through electronic mail to any email address with the termination "antal.com", through an online application on our web site or job advert posted on other site and or social networks (LinkedIn, Facebook etc), by calling the phone numbers communicated to you, you explicitly and unequivocally agree that this data will be processed by Antal International Romanian offices. The processing of the data will be in accordance with the information note: https://www.antal.com/privacy-policy-romanian . For any referral regarding the processing of personal data by us, please contact your personal data protection officer at rcarabadache@antal.com.