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FILTRATION GROUP SRL
Customer service_ German language
Key responsibilities:
- Taking the orders: check customer demands and analyze the orders;
- Registers customer orders in our system (SAP) and confirm to the customers the best delivery date and give them a clear and effective solution.
- Informs the customers about all of changes in delivery schedules.
- Assures and coordinates the internal transport and export for all customer orders;
- Making commercial invoices and all documents necessary for them according to our legal requirements;
- Maintains SAP data on: customer orders, system parameters, commercial conditions, forms, sales prices, etc.
- Updated the long-term sales plan according to the data provided by the sales representatives.
- Making daily/monthly necessary reports;
- Manage customer relationships with a complete, timely and clear communications.
Reporting Relationships:
The Customer service will report to the Supply Chain Manager.
Desired skills & Experience:
- University degree in a technical or economics area;
- Any type of certification in customer service would be an advantage;
- Minimum 3 years’ experience;
- Knowledge of customs legislation;
- We are very interested in proactive attitude, strong customer orientation, attention to details, independent, structured and analytical attitude;
- Good communicative skills and capacity to teamwork;
- Ability to quickly adapt to changing environment, team-player mindset;
- Decision-making & problem-solving skills';
- Computer skills : (MS Office), SAP program;
- Excellent German and English knowledge language (writing and speaking).
We offer:
- Compensation: competitive salary package;
- We have flexible benefits for you: private health insurance, monthly meal tickets;
- Have extra vacation days based on your work experience.