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CAPGEMINI SERVICES ROMANIA
Customer Service Advisor
Fișa jobului
Requirements
- Fluency in English,
- Other language skills will be a plus,
- Excellent verbal and written communication skills,
- Professional telephone manner,
- Basic experience in MS Office, MS based applications,
- Basic technical support experience an advantage but not necessary,
- Flexible, well-motivated team player, ability to work under pressure,
- Available to work in shifts.
- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
- Proactive flagging incidents where no knowledge solution was found,
- Meeting or exceeding the level of Service when responding to all incoming incidents,
- Accurate and timely hand off to other resolving teams.
- Attractive salary package,
- Meal tickets,
- Salary increase after 4 months,
- Private Health insurance (you can choose between a list of providers),
- Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini,
- 7card discount,
- Other bonuses as per company policy,
- Significant development opportunities within the company.
Nivel de vechime
Asociat
Tip de angajare
Full-time
Ocupație
Servicii pentru clienți
Sectoare de activitate
Tehnologia informației și servicii informatice