Cluj-Napoca

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Fișa jobului

Department: None

Description

Summary of role

Provide CRM logging support to sales teams, for both Quotes and Orders, that will ensure customer RFQs and POs are handled in a timely manner and fulfilling Emerson quality standards.

Responsabilities
  • Registers in the electronic system all RFQs and POs from customers in a timely manner
  • Ensures accurate CRM logs based on Emerson standards and procedures
  • Maintains an updated CRM database by adding new Customer contacts and accounts
  • Sends acknowledgment of receipt for RFQs and POs to customer
  • Assigns CRM tasks to the responsible person in the Sales Office
  • Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation
  • Updates CRM database with the relevant information for every query that is being logged
  • Maintains soft copy documents
  • Facilitates archiving of all documents used in the logging phase in OCM
  • Flexibility, depending on urgent inquiries received at the sales desk
Requirements

Qualifications
  • 1 year experience in administration
  • Excellent English (written and spoken) and beginner/medium level of French
  • Customer orientation
  • PC skills: MS Office, Internet, ERP systems
  • Drive for results
  • Teamwork
  • Interpersonal/Communication Skills
  • Innovation/Improvement
  • Organizing and Coordination Skills
  • Administrative competencies
  • Expediting
  • Internal customer liaison
  • Working in virtual an remote teams
Primary Location

Romania-Cluj-Cluj-Napoca

Job Function

Customer Service

Date

Nov 1, 2018, 2:12:30 AM
Nivel de vechime

Asociat

Tip de angajare

Full-time

Ocupație

Servicii pentru clienți

Sectoare de activitate

Producție electrice/electronice

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