Collection Agent - French

Job Description At SNC-Lavalin, we all have a common goal. What matters to you, also matters to us. You are talented and motivated, ready to explore where the future takes you and interested in pursuing a carrier in the finance and accounting fields? Come and join us! We will help you achieve your full potential.

Who we are

We are one of the leading engineering and construction groups in the world having more than 50,000 employees and offices in more than 100 countries. With over 100 years’ experience, our promise is to resolve complexities and bring integral solutions to life. We are holders of the long view. Our expertise touches every aspect of a project’s lifespan and we are committed to bringing value every step of the way. We develop solutions through diligent and determined expertise, across sectors, divisions, and continents while being guided by our core values – Integrity, Collaboration, Innovation and Safety.

Here in Bucharest, we established our Finance Shared Services Centre (FSSC) in 2014 and we are growing ever since. We are responsible for managing core finance processes such as Procure-to-Pay, Order-to-Cash and Record-to-Report for the SNC-Lavalin entities in Canada and USA.

We are currently looking for skilled and enthusiastic candidates to fulfill the following position.

Collection Agent Job Description
This role is an exciting career opportunity for those of you who are fluent in French and who aim at fully exploit their communication and analytical skills. As a Collection Agent you will be responsible for collecting outstanding amounts on client invoices, building and maintaining a relationship with the SNC-Lavalin’s clients in your portfolio and providing internal and external support related to the Account Receivables process. You will be also communicating frequently with project teams (cost controllers and project managers) as well, with Business Unit Controllers, in order to address and solve all outstanding invoices, including handling delinquent accounts.

To succeed in this role, you will need to develop deep knowledge of the Accounts Receivables process, be customer oriented and like problem solving. Your analytical skills, attention to details and abilities to stay organized will be highly appreciated and will help you excel in this role. This job requires direct communication with various stakeholders: clients, internal stakeholders (project managers or colleagues from different departments). Therefore, strong communication skills are required.

Even if some prior experience will be considered as a plus, the position is also a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

The Collection Agent is part of the Business Process Management Team of SNC-Lavalin’s Finance Shared Services Centre based in Bucharest.

Responsibilities

• Accurate execution of collection related tasks, working procedures and strategy
• Perform client account reconciliations
• Perform root cause analysis, identify issues/gaps and provide resolutions
• Constantly communicate with clients in the portfolio, project teams and other FSSC departments interrelated to Accounts Receivable process
• Identify areas where process / system improvements are needed
• Share knowledge by contributing to the creation/update of team procedures and documentation.
• Perform other tasks related to Resolution & Inquiry activities

Requirements

• Proficiency in French
• Experience in the credit and collections field (would be a plus)
• Excellent communication skills
• Experience in customer service related tasks is a plus
• Knowledge of Order-to-Cash process is a plus
• Excellent knowledge of Microsoft Office Suite
• Basic knowledge of Oracle or another ERP system is a plus
• University Degree (studies in Economics is plus) or relevant work experience

Capabilities and qualifications

• Strong problem-solving skills
• Excellent communication skills
• Strong team player
• Result and customer service oriented
• Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
• Attention to details paired with good analytical abilities
• Work experience in a shared services, process driven or service center environment is a plus

Our offer towards work-life balance

• Direct contract with SNC-Lavalin
• Motivational financial package & flexible benefits
• French language allowance
• Team activities, team-building events, Fun@Work
• Employees Wellness Program – fresh fruits, free coffee and tea, chair message, employee wellness rooms
• Learning and Development programs, Career opportunities
• CSR & Sport activities
• Open and dynamic work environment
• Flexible working schedule organized in 2 shifts: 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday
  *8 mandatory evening shifts per month, with the possibility to extend to a maximum of 10 evening shifts per month (bonus after the 6th evening shift).

Worker Type Employee
Job Type Regular

At SNC-Lavalin, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

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