Requests:

- University Degree or University students in last year of studies, preferably in economics;
- Excellent communication skills;
- Very good listening skills and problem solving attitude;
- Good English command;
- MS Office knowledge;
- Strong customer focus;
- Open-minded;
- Team player spirit;

- Previous experience in call center is not mandatory;
- Acceptance of working in shifts, with a full-time labor contract.

Responsibilities:

- Answers all incoming calls and e-mails received through Call Center within the established working hours;
- Provides complete information in due time, by phone or by e-mail, about products and services to Bank’s existing and potential customers;
- Processes customers’ requests at the same time;
- Identifies customers’ needs for Bank’s products and services;
- Sells full range of products and services via phone and e-mail;
- Actively solves customers’ demands and requests, assuring customers’ satisfaction;
- Executes accurate transactions in real time, at customer’s order;
- Recording and forwarding clients’ complaints to the relevant Bank’s departments, in order to ensure satisfaction of customers’ needs;
- Performs other call center specific activities.

Verifica pe BestJobs