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TELUS International Europe
Backoffice gaming support: German & English (RELOCATION)
Fișa jobului
Requirements
We are recruiting for a NEW gaming project! Join a back-office customer support team in Bucharest for our client, the largest user-generated online gaming platform, the #1 gaming site for kids and teens.Recommended skills set:? Medium level of German and English (B2 in written and oral).? Availability for a full time schedule: 10:00 - 19:00, Monday - Friday? Availability to relocate in Bucharest? Highly developed sense of integrity and commitment to customer satisfaction.? Demonstrated passion for excellence with respect to treating and caring for customers.? Ability to communicate clearly and professionally, both verbally and in writing.? Has "thick skin" and is able to handle complaints.? Has a pleasant, patient and friendly attitude? Strong self-organization, decision making and analytical abilities.? Strong detail orientation and communication/listening skills.? Possess a strong work ethic and team player mentality.
Responsibilities
On this role, you would:? Provide quality and professional responses to customers using both pre-generated content and personalized responses via email and chat.? Be adept at adjusting scripted information to match the customer's needs/inquiry.? Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.? Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.? Assist in identifying, tracking and escalating trending issues.? Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.? Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer's inquiry, supervisory escalation, or internal team contact.? Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team
We are recruiting for a NEW gaming project! Join a back-office customer support team in Bucharest for our client, the largest user-generated online gaming platform, the #1 gaming site for kids and teens.Recommended skills set:? Medium level of German and English (B2 in written and oral).? Availability for a full time schedule: 10:00 - 19:00, Monday - Friday? Availability to relocate in Bucharest? Highly developed sense of integrity and commitment to customer satisfaction.? Demonstrated passion for excellence with respect to treating and caring for customers.? Ability to communicate clearly and professionally, both verbally and in writing.? Has "thick skin" and is able to handle complaints.? Has a pleasant, patient and friendly attitude? Strong self-organization, decision making and analytical abilities.? Strong detail orientation and communication/listening skills.? Possess a strong work ethic and team player mentality.
Responsibilities
On this role, you would:? Provide quality and professional responses to customers using both pre-generated content and personalized responses via email and chat.? Be adept at adjusting scripted information to match the customer's needs/inquiry.? Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.? Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.? Assist in identifying, tracking and escalating trending issues.? Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.? Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer's inquiry, supervisory escalation, or internal team contact.? Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team
Nivel de vechime
Începător
Tip de angajare
Full-time
Ocupație
Învățământ
Sectoare de activitate
Tehnologia informației și servicii informatice