Candidatul ideal

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

• Being part of the processing team on insurance policies for a French client;
• Receiving and assessing claims according to defined procedures routines (mainly back office activities, but possibility to take incoming calls from clients in front office, upon business need);
• Receiving and logging all e-mails / web / phone calls and ensuring proper documentation;
• Verifying documentation and customer information in data capture tools and when needed, transferring claim tickets to responsible party for resolution;
• Following Reminder procedure to ensure claim assessment;
• Managing claims tickets assigned in expected SLA;
• Managing procedures in defined timelines.

Descrierea jobului

Skills that make your work successful:

• Nice to have: experience in Life Insurance and in back office and front office customer service;
• Customer Interaction Handling;
• Problem Solving Escalation Management;
• Data Quality;
• Operational Excellence;
• Service Level Agreement handling;
• Attitude to work according to defined procedures / routines, escalating any discrepancy or missing instruction;
• Organization skills, attention to detail and follow through to resolve any outstanding issues;
• Good technical aptitude with an ability to learn quickly;
• Fluent in French (B2 or C1) and at least Upper Intermediate English;
• Time management and administrative skill;
• Written and verbal communication skills manages internal communications and external client communications with assistance;
• Discretion, professionalism, confidentiality and good judgement;
• Computer literacy and working knowledge of Microsoft Office;
• Team player with interpersonal and conflict management skills;
• Self Motivated, positive attitude and approach;
• Flexibility to take on additional responsibility and tasks when required;
• Analytical abilities allowing for accurate assessment decisions based upon defined policies and claim information;
• Reporting skills (medium or advanced Excel).

How we truly care:

• Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
• Travel virtually around the globe, working in a diverse and multicultural environment.
• Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
• Have fun while working, participating in internal company events, sports activities and community initiatives.
• Save money doing the things you love, having access to different discounts on products and services.
• If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
• Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

Descrierea companiei

At Accenture Operations we bring together people, technology, processes and data to create intelligent operating models that enable companies to drive exceptional results. ​For over 13 years, our Operations professionals in Romania have delivered a wide range of business services, to help our clients achieve sustainable growth and deliver exceptional experiences across their enterprises.

Accenture Operations in the New

Not only are we committed to bringing the New to life for our clients, we also create an environment for our colleagues around the world to feel alive in the new.

LIVING NEW IS:

GROWING AT A FAST PACE. ALWAYS.

At Accenture, we encourage our people to evolve and grow. With amazing career and learning opportunities, be inspired to explore your passions. Alongside a dedicated career counsellor, it is your turn to drive your future and the time is now.

CREATING AN AUTHENTIC CONNECTION.

We believe real connections transform the working environment and that’s why we encourage everyone to be their most authentic self. From creative workshops, to collaborative activities and plenty of opportunities for afterwork fun, at Accenture you’ll experience it all.

BREAKING BOUNDARIES.

Go beyond your limits! Take advantage of a global network and projects in over 120 countries; the world is your oyster! Discover new cultures, languages and get the tools you need to be the best version of yourself. At Accenture you develop an attitude for achieving more, and the space to do it together.

BEING YOUR TRUE SELF, EVERY DAY.

Being you is your superpower. Our people’s unique perspectives allow us to provide complex services. Our offices are designed to encourage collaborations and synergy, because only by combining multiple ideas we will be able to achieve greatness. Voice your individuality and do it confidently.

Get in contact with Accenture Operations:

Our Operations offices:

·         Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1; phone: +40 3722 86000 

·         Timisoara - City Business Centre, Brediceanu St., No. 10; phone: +40 372 836 500

·         Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C; phone: +40 372 271 722

·        Brasov - Coresi Business Park, Turnului St., No. 5; phone: 0372 286 003

Our Career e-mail address: romania.careers@accenture.com

Our Social Media Channels for Operations:

Facebook: Accenture Romania: https://www.facebook.com/accentureromania/

LinkedIn: Accenture: https://www.linkedin.com/company/accenture/

YouTube: Accenture in Romania:

Instagram: Accenture: https://www.instagram.com/accenture/

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