Perfect Candidate

• University Degree;
• Fluency in language in process and English;
• Ability to handle client on one-on-one basis, via e-mails and calls;
• Energetic, self-motivated with ability to work both independently and as part of a team;
• Positive attitude, good communication skills, team player;

Main Activities

• On-hold claims processing, warranty claim closing and invoice processing, abnormality check call, abnormal claim audit, parts collection issue follow-up & ap declaration;
• ASC Parts Support: parts issue liaison and support, parts return, parts claim handling;
• Product Return Management: process the exchange/ refund of products;
• Acting as liaise between customer HQ and local service centers/ dealers;
• Audit the warranty documentation against country specific requirements and initiate resolution according to procedures;
• Escalate/ Initiate Credit Notes/ post invoices etc, prior to sending for further actions to relevant client departments;
• Collaborate with the appropriate stakeholders for claim resolution (HQ / Finance / Contact center / Depot);

Other Information

• Attractive compensation package including: performance based bonus, meal tickets, life & medical insurance;
• A career within dynamic growing multinational environment and a fresh and enthusiastic team.

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