Technical Support Engineer - AR Vuforia Engine

PTC has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products. With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation.

Do you want to change the way we create our new interconnected world?

Are you passionate to drive the future of innovation?

If you’re curious, collaborative and motivated, then PTC is looking for you!

Your Team:

You will be part of a global team within PTC which is ushering in the era of augmented reality.

Together we will provide world-class technical support to all customers.

Your Impact:

You will work with customers who are building new experiences that change the way we learn, play, shop and work.

You will assist companies in their digital transformation.

Your Day-To-Day:

This is not your average Technical Support job!

You will work primarily in the community to answer customer questions and report suspected issues to the Core Engineering team.

You will tackle multiple issues in parallel and solve complex technical issues.

You will coordinate with various engineering teams to diagnose, test and resolve customer issues.

You will troubleshoot issues across the SW stack, from drivers to applications.

You will have to meet deadlines with no impact upon quality of deliverables.

PTC is a place where innovative thinking is encouraged and new ideas are always welcome. We’re looking for smart, passionate people that want to work together to make a difference. If this sounds like you, let’s talk.

Your Skills and Knowledge:

• Objective, concise and customer facing; communication skills
• Ability to multi-task and work in a fast-paced environment
• Mobile app development experience in Unity (2D or 3D)
• Experience with Forum/Community formats
• Programming experience in at least one language C, .Net, Java, JavaScript and/or other Web-related development technologies (HTML5, CSS, PHP, etc)

WHY JOIN US?

PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees.   We have built an action-oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company’s success.

The Core Values we live by to achieve our success are:

• Customer Success
• Excellence
• Innovation & Empowerment
• Integrity & Professionalism
• Social Responsibility through Shared Value
• Teamwork
• Winning

More about PTC:

PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including:

• Great opportunities for career development
• Employee training development
• Working with cutting-edge technologies
• Project-based travel opportunities worldwide if the role requires
• Top office facilities and easily accessible location
• Private health insurance;
• Medical hospitalization
• Private pension plan
• Life insurance
• Meal tickets
• Very advantageous gym membership
• Vacations days based on seniority
• Employee Referral Program

Candidate Data Privacy: In sending us your Resume or CV, you are allowing us to store it with your contact details in our job applicant database.

We will only share your personal details with the PTC HR team members, talent acquisition, third-party facilitators and consultants engaged to support the recruitment process, and PTC Interview Panel Members for positions that you have applied for or that may be of interest to you for a profile like yours.

We may need to share your personal data with external third parties such as to local labor authorities, courts and tribunals, regulatory bodies and/or law enforcement agencies for complying with applicable laws and regulations, or in response to legal process.

We will not keep your personal information in our candidate database for more than 6 months after the end of your hiring process (that is to say after the last call, interview, meeting or email that we have had/exchanged with you during the interview process), unless either we are required to keep such information longer by law or we have written agreement via email from you.

We might ask final candidates for a reference checks (we will always ask you first before contacting anyone for personal references) and for certain positions where we feel a background check is required, we might share your personal details (Email ID) with a service third-party provider who will support this.