Technical Support Agent

With nearly a thousand new businesses and entrepreneurs joining Instapage daily, we're the fastest-growing landing page platform online. We're on a mission to make paid advertising more relevant and effective for everyone. We're obsessed with simplicity and data-driven decision-making.

Instapage has grown from 5 to 60 employees in the past 2 years and we're just getting started.

If working to make the largest impact on the advertising industry since Google sounds like your type of thing, come join us!

• Learning and mastering Instapage inside out.

• Resolving customer inquiries and answering questions by email, live chat.

• Help build and update our Help Center.
  
  

Requirements

• Experience with WordPress

• Front end development experience (HTML, CSS, JavaScript)
• Positive attitude.
• A keen interest in technology and internet marketing.

• Passionate about writing and a real grammar-freak.

• Available to work night-shifts and weekends if needed.

• Excellent communication skills.

• Experience with Application / Internet Based Customer Support.

• Prior to Hire - Full Understanding of Customer Support / Community Engagement.

• Ability to (after initial training) self manage and work within multiple systems efficiently.

• The ability to manage multiple tasks at once and work with non-internet savvy people in an application based environment.

• A comprehensive understanding of Internet Marketing, A/B testing, Landing Page Optimization, and data driven principles.

• Progressive personal and business related ideals.

• Not easily upset, frustrated, or flustered.

• Love of learning and teaching, ability to effective research and monitor upcoming and current internet marketing trends.

• Bonus Credentials: Affiliate Marketing / Sales Background; Previous Entrepreneurial Efforts; Google AdWords certification; Google Analytics certification; experience with websites or blogs, and a love for technology and customer support.
  
  

Benefits

• Attractive hourly rate.
• Shared equity ownership.

• Ability to make your own schedule the majority of the time.
• Work from home policy

• A bright office with a ton of perks such as access to a private gym, sauna, pool and game room.

• Office exchange program with our US and Polish teams
• Educational budget for career development
• Internal training sessions
• Full access to various tools for learning: Lynda, Skillshare, Code Academy, Treehouse
• Breakfast, coffee, tea included
• 7card/on-site massage
• Lounge area with Xbox One
• Pizza day and soup day every other week

Join an exceptional team of young people with a deep passion for success & fun!