Technical Support Account Manager with German

PTC has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design, and in 1998 were the first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products. With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. 

Looking for your next career challenge?

You’ve found it!

Do you want to change the way we create our new interconnected world?

Are you passionate to drive the future of innovation?

If you’re curious, collaborative and motivated, then PTC is looking for you!

The TSAM is an integral part of PTC Customer Success Management Organization. Our Customer Success Management team is responsible for the growth & success of our enterprise customers, helping them get the most value out of their investments in our solutions. We are a worldwide operating international team of highly professional and motivated employees who place Customer Success at the center of their activities

Your Skills and Knowledge:

• Degree in engineering, information technology, software development or equivalent experience
• Experience in Customer relationship, Project Management, Technical Sales/Support
• Customer & service-oriented, creativity, empathy
• Structured and autonomous way of working with outstanding organizational skills
• Excellent written & oral communication skills in both English and German

Your Impact:

You will engage and work in partnership with our account teams (Success Manager, Consulting, Sales) and wider PTC ecosystem to ensure customer realizes value from PTC solutions

• You will play a key role supporting major European customers as their primary point of contact
• You will define the support strategy to optimally support the customer's use of our technology through Support services and other various services and functions

Your Day-To-Day:

• Perform regular service review with the customer
• Coordinate PTC internal resources to resolve customer problems
• Prevent and manage escalations
• Be the customer’s voice by providing critical feedback to help improve their overall experience

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC.
 
We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team.

WHY JOIN US?

PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees.   We have built an action-oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company’s success.

The Core Values we live by to achieve our success are:

• Customer Success
• Excellence
• Innovation & Empowerment
• Integrity & Professionalism
• Social Responsibility through Shared Value
• Teamwork
• Winning

More about PTC:

PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including:

• Great opportunities for career development
• Employee training development
• Working with cutting-edge technologies
• Project-based travel opportunities worldwide if the role requires
• Top office facilities and easily accessible location
• Private health insurance;
• Medical hospitalization
• Private pension plan
• Life insurance
• Meal tickets
• Very advantageous gym membership
• Vacations days based on seniority
• Employee Referral Program

Candidate Data Privacy: In sending us your Resume or CV, you are allowing us to store it with your contact details in our job applicant database.

We will only share your personal details with the PTC HR team members, talent acquisition, third-party facilitators and consultants engaged to support the recruitment process, and PTC Interview Panel Members for positions that you have applied for or that may be of interest to you for a profile like yours.

We may need to share your personal data with external third parties such as to local labor authorities, courts and tribunals, regulatory bodies and/or law enforcement agencies for complying with applicable laws and regulations, or in response to legal process.

We will not keep your personal information in our candidate database for more than 6 months after the end of your hiring process (that is to say after the last call, interview, meeting or email that we have had / exchanged with you during the interview process), unless either we are required to keep such information longer by law or we have written agreement via email from you.

We might ask final candidates for a reference checks (we will always ask you first before contacting anyone for personal references) and for certain positions where we feel a background check is required, we might share your personal details (Email ID) with a service third party provider who will support this.