Technical Advisor - M365 SharePoint Online

Are you a interested in joining Microsoft´s fastest growing business ever ? Would you like to continue to grow or start building your technical skills in Microsoft 365, working with a big remote and passionate team to serve our customers while being the bridge between our customers and the Engineering Teams and The Product Group ? Are you passionate in innovating in how we as a company deliver support and improve our support systems and also Office 365 products?

Does the challenge of contributing to the Microsoft New Era success thrills you? If the answer is yes, then EMEA Microsoft 365 Support has an immediate opening for you.

Responsibilities

• Ensuring we meet or exceed Microsoft 365 Customer’s support service quality in the most cost-efficient manner.
• Guide the assigned teams to ensure progress on deliverables, consistency in approach, share best practices, and collaborate on quality initiatives to enhance service delivery.
• Identify and drive technical improvements to the services or processes that will materially improve the quality of the services, decrease costs associated with delivering them, or will otherwise improve the services from a technical and/or business perspective.
• Build successful partnerships with the suppliers that deliver Front Line Support and Microsoft Escalation teams acting as a bridge.
• Drive customer insights to be channeled to the Serviceability/supportability teams and Microsoft 365 Product Group.
• Work in making our Microsoft 365 troubleshooting tools better.
• Work closely with Escalations Services and readiness teams to build the future best in class deliverables (Trainings, Whitepapers, Webcasts, Community Posts).
• Work and Lead the respective Virtual Support Teams (PODs) within the new and modern world of support delivery to drive fast incidence resolution and high customer satisfaction rates.
• Drive customer facing and proactive workshops to educate customers on the tools and troubleshooting techniques ,where possible.
• The candidates are expected to thrive on a fast pace, excellent team worker, be able to work with ambiguity and a virtual EMEA team.
• Microsoft 365 being a fast-evolving service, the candidate will also need to be flexible and ready to adapt her/ his R&R to be aligned with business needs
  
  

Qualifications

• Strong knowledge and experince with Microsoft 365 SharePoint Online and/or SharePoint On Premises
• Problem solving and troubleshooting skills at the System Engineer level
• Customer service, strong communication and mentoring/training delivery skills
• Excited about providing exceptional customer service in politically charged environments
• Cross site and countries collaboration skills
• Hungry to learn and ramp up on Microsoft 365 technologies
• Excited to be able to apply technology to improve existing products and systems at customers and for internal use;
• Will to actively participate in team support by proposing and implementing solutions. Ability to think “out of the box” and innovate.
• Familiarity with Microsoft 365 is a big plus but not fully mandatory.
• Language Requirements: English is our common language.
  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.