SVP of Professional Services ($400K/year) - Senior Remote Work

As a Senior VP of Professional Services, your mission is to provide product solution delivery to acquired companies, build domain expertise, bundle solution packages that work across the acquired company products and implement them.

Lead and set the direction for the professional services organization of up to 5-10 VPs of professional services and up to 500 total individual contributors.
Build a factory of professional services where each software product sold has its own customization package solution
Seek opportunities to increase customer satisfaction and deepen client relationships

Responsibilities

• Build a factory of professional services where each software product sold has its own customization package solution
• Hire, train and manage a team of 5-10 professional services VPs.
• Measure your team’s performance to improve processes, staffing, and productivity to deliver customer success on every project while achieving productivity improvements of 25% each quarter
• Create ongoing economies of scale, enabling our organization to become more effective and efficient as it grows
• Communicate effectively with clients to identify needs and evaluate business solutions
  
  

Mandatory Requirements

• Master’s degree in Engineering or Business related disciplines
• Pristine spoken English
• 20+ years of total experience in engineering, R&D or professional services
• 7+ years of experience in a Senior professional services lead role in the telecommunications industry
• Experience managing technical projects from concept to delivery in the telecommunications field
• Extensive experience leading an organization of +250 individual contributors
• Seasoned consulting experience in the telecommunications industry. You need to master Telco language.
• Skilled at understanding Telco core concepts to be able to communicate effectively with software engineers, technical customer support teams, and project managers
• Experience in managing multiple $30M-$50M professional services projects across more than a single product while achieving 40%-60% of margin
• Strong operational, project management, consulting technology and process improvement skills
• Strong communication/presentation and negotiation skills
  
  

Crossover is redefining the way people work. A future where all high-skill jobs go to the cloud and big-data is used to help individuals and teams become more and more productive. Brick and mortar offices are history. The future of our workforce is global and will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent and are now in over 108 different countries. Crossover has developed a unique method of finding, curating, and managing cloud talent. Our platform connects customers to the world’s best people for both technical and non-technical jobs. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.