Responsabilities:

Support  sales team in its activities to increase the sales

• Handling the requests received by phone and e-mail
• Receives and register orders
• Issue invoices in the defined deadline and sends them to the customers
• Check and approve online orders
• Responsible to apply and respect the order approval process
• Active support for customer’s request
• Responsible to create master data requested by order registration process
• Responsible for master data accuracy
• Receive and register the complaints, solve assigned complains and write down an official reply.
• Responsible to assure in due time a proper answer for authority’s letters
• Administrates the documents with special regime used in his/hers daily job;
• Assure the archiving activity for orders and all the documents related according to the legislation and  internal archiving regulations communicated

Requirments: 

• University Degree or high school graduated
• Experience: minimum 1 year in a similar position
• Good analysis and synthesis capability
• Capability of handlings complaints
• Ability to work under pressure
• Accuracy of work and time management
• Excellent communication skills
• Strong computer skilled ( Excel, Word)
• Professional experience in a Call Centre highly appreciated;

Project Based - min 1 year

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