Solution Manager

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and inclusion.

At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

General Purpose of Job

The purpose of the Service Solution Management is to optimize cost and maximize effectiveness and efficiency in winning new customer contracts. Professional tendering is required to ensure cost-effective solutions for Nokia, perform risk analysis, consolidate & manage service deliverables from different business and service units.

Main Responsibility Area / Job Description

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Responsible for overall region’s Solutions for developing customer/opportunity specific solutions and costing

• Update services bid directive by assigning services team based on RFQ requirement and capability of the resources
• Initiates Service Kick off meeting along with RSSM keeping BM and TSL in the loop
• Interfaces with Regional Service Solution Manager (RSSM), Service Product Managers (Regional, GSS In-house PdMs, NI CBS)
• Responsible for defining optimized Services Solution and costing (high level scope, target cost, strategy, etc.)
  

Support CT to create win strategy and pricing recommendations for Sales opportunities

• Responsible for Services scoping and costing including BOQ consolidation, SoC, Service Summaries, Service Solution Descriptions, etc as per RFQ requirement
• Consolidate service offer scope cost, solution sign off. Provide in pricing template file with costing details in customer format, service related risks, assumptions & mitigation plan
• Support CBT/CT to Create and implement overall Service strategy
• Key member for all services solution reviews
• Discussions & Interlock with relevant stakeholders (e.g. Market Head, HoS, COMs, SSMs) during solution development
• Responsible for challenge the services solution and optimization of the offered services solution
• Ensure synergies across Service Business Units and technical solutions
• Prepares service solution / implementation concept
  

Update sales package and As-sold base cost coordination

• Ensure the concept of Smart Tendering during bids
  

Work with HoS on identifying and triggering upsell opportunities for different CBTs.

• Mentor the junior team members & give trainings to internal colleagues.
• Extensive knowledge of the different Service BU's & preferably would have worked in one of the services BU.
• Responsible to create region specific cost benchmark data for review purposes.
  

Support CBT/CT with value-based selling guidelines and strong value argumentation for the proposed solution

• Responsible for service deliverables for must-win & complex cases. Ideally should work as a SSL for these cases.
• Competence evaluation of the team & developing the CoDe plan for the team accordingly.
• Discussion with the colleagues to suggest the areas where GSS could build up the portfolio in the future.
• Analysis of the feedbacks from the customer for our work & initiate actions to improve the quality of the deliverables.
  

Qualification Bachelors Degree

Experience 8 to 10 years relevant experience or overall 10 to 12 years

Additional Requirements

• Team Player
• Good communication skills (oral & written)
• Good Interpersonal skills
• MS office skills in advanced level (Excel, PowerPoint, Word)
• Telecommunication Market Insight
• Flexibility and willingness to accept any extra work to complete task on time
• Telecommunication product and solution knowledge
• Openness for new situation and changes
• Presentation skills
• People management skills (virtual team)
• Customer Business understanding
• Software Business Understanding
• Project Management (Global project experienced preferred)
• Bid management experience for global business
• Sales Negotiation (Global experience preferred)
• Sales Presentation
• APMP & / PMP
• Field Experience required