Our partner is one of the youngest Group entities that provides billing services to France, Italy, Middle-East, Romania, Spain and Croatia. The services are based on high tech consumption transmissions from sub metering systems for water, heat and cooling utilities – especially in apartment buildings and commercial properties.

Job Location: Bucharest – Eroilor.

Job Purpose:

In this function, you will work in an agile team and will be responsible for support related to web software applications used in several countries.

Responsibilities:

• Solve 2nd level incidents and service requests;
• Training for internal clients;
• Update technical and user documentation;
• Support and maintain good relations with internal clients and development team.

 

Requirements & Competencies:

 

• Advanced level for German Language (B2-C1);
• Advanced level for English Language;
• Minimum 1 year of experience in Service Desk Support role;
• Experience in working with web applications;
• Experience in working in Agile processes – it’s a plus;
• Database and SQL knowledge – it’s a plus;
• Ability to work in challenging international, multinational teams and manage own time;
• Self-motivated, with a high level of self-discipline;
• Patience, flexibility and attention to detail;
• Delivery focused, with a flexible approach to work and willingness to learn new systems and business lines;
• Good communication and listening skills;
• Ability to maintain documentation.

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