Process Efficiency and Continuous Improvement Manager

Your profile:

• Very good experience in process management and proven track record in process optimization projects / continuous improvement;

• Very good skills in process management methods (Lean/Kaizen etc.), deep understanding of process design, process mappings and common BPM Tools (ARIS, others);

• Very good know-how about processes like Finance and Accounting, Sales, Human Resources and operations; 

• IT affinity and experience in digitization and process automation technologies

• Intercultural knowledge and sensitivity as well as strong service culture and customer-oriented attitude;

• Good know-how in MS Office (Excel, Powerpoint) and specific tools for mapping of processes;

• Fluent in English.

Your tasks:

• Continuously improving of processes like Claims, Sales, Finance and Accounting, Human Resources processes within Schenker Global Business Services (SGBS) including pre- and post-processes as well as reducing process costs;

• Improving processes in terms of efficiency by means of Lean Six Sigma, Kaizen or similar methods (e.g. leading of workshops for identification of improvement potential and initiation of according improvement projects);

• Standardization and re-engineering of processes as well as their interfaces according to overall process model; 

• Reduction of process costs (incl. process times) by streamlining as well as applying automation, RPA and other IT tools and evaluating alternative sourcing options

• Reporting, implementing and monitoring of process-related KPIs/process heat maps;

• Driving extension of optimization scope to further processes where feasible (e.g. suggesting adjustments of process splits); 

• Best practice sharing/know-how transfer with Countries, Process Owners, etc.;

Process implementation according to process design determined by Global Process Owner / Process Owners (including documentation, process mapping) and, where mandated, end-to-end in collaboration with respective Process Owners.

Build your career in a growing organization and take part in designing new traditions.