Job purpose:

This role if for an English and/or German speaker in an Order Management process handling end to end process of contracts maintenance for vendors across Europe.

What you will do:

- Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality
- Coordinates E2E activities for all customers
- Performs front office activities such as invoicing and fleet maintenance
- Handles customer request and emails
- Assures interface between partners, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline
- Takes over activities assigned by the manager
- Analyzes processes and business cases in order to provide solutions for improvement
- Active involvement in solving non-standard cases for solutions

What we need from you:
-Experience of working preferably in a BPO industry or in a shared service or front office environment in Order Management Process or call centers
-At least one year of work experience in Customer Support
-Fluency in English/German/Italian
-Knowledge of computer MS Office and on-line tools and other ERP in Order Management( SAP know-how will be considered a plus)
-Ability to work & communicate with people across organizational units & across levels -Excellent communication skills and customer oriented thinking
-Strong analytical skills with an ability to solve a problem with a win-win negotiation approach
-Ability to plan, prioritize and organize tasks in order to meet the defined SLAs
-Leading by example and ability to handle stressful situations
-Knowledge of Client and end user requirement 

By joining Wipro, you have the opportunity to:
-Grow in the organization and develop and learn constantly
-Access a variety of training programs (job related and soft skills training)
- An attractive benefits package:
- Lunch tickets
- Fitness deduction
- Health &Life insurance and dental scheme;

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

Looking forward to meeting you!

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