DB Global Technology S.R.L

L3 – Java Application Support Engineer - RCA

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Opened in January, the Bucharest office is constantly expanding

DB Global Technology develops cutting-edge software applications for the Deutsche Bank’s global operations and represents a platform for highly skilled software engineers. The team members specialize in Software Application Development, IT Architecture, Quality Assurance and Testing, Functional/Business Analysis and Project Management

Anti-Financial Crime (AFC)
Our AFC team is responsible for protecting Deutsche Bank from financial and reputational losses incurred by financial crimes by assessing, controlling and mitigating risks. Risk types related to Anti-Financial Crime are consolidated in a comprehensive and effective risk management framework that covers Anti-Money-Laundering, Sanctions & Embargoes, Anti-Bribery & Corruption as well as Anti-Fraud & Investigations.

L3 – Java Application Support Engineer

Role Description - Summary:
The SL3 Support Engineer provides production support for software applications and works closely with the Development and Release Management practices to ensure code and design integrity of the fixes (hot fixes, patches). The L3 Support Engineer will support the new application following internal DB Best Practices and Governance procedures.

Responsibilities/Tasks:

• Provides Level 3 support for technical infrastructure components (. databases, middleware and user interfaces).
• Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (. hotfixes, patches).
• Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production Remediate incidents/outages pertaining to the platform.
• Estimate time required to implement remediation actions.
• Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines.
• Ensures appropriate vendor interaction in a multi-vendor environment.
• Conducts incident and problem management activities
• Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues.
• Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.
  

Requirements:

• Strong JAVA experience: , . Good to know
• Angular – nice to have
• SQL/PLSQL development skills
• Previous working experience with JSP, JQuery, Javascript, Maven, SOAP and Rest WS.
• Previous working experience with Oracle
• Previous working experience with the following application servers : Tomcat, Weblogic
• Basic knowledge of security principles
• Have an understanding of IT project management - planning, delivery, resourcing, expectation management
• Previous production support experience, with can do mind-set and attitude and hands-on mentality.
• Ability to analyze business requirements, defects and propose hot fixes.
• Ability to work on tight schedule.
• Ability to work effectively with senior IT and Business stakeholders.
• Exposure to operating across multiple global locations with accommodate various cultures and practices.
• Proficient communication and English language skills (written/verbal)
• Excellent team worker

Education/Certification:
• Master of Science from an accredited college or university with a concentration in Computer Science or Software Engineering (or equivalent) – with a minor in Finance, Mathematics or Engineering

What you’ll get in return:

• Enterprise-grade, complex platforms and projects to work on.
• World class support and resources.
• Exceptional rewards and benefits.

A truly diverse global culture.