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Day to day responsibilities:

  • Perform installation and configuration of workstation hardware and software (including but not limited to PC, terminals, printers/scanners, telephony, desktop solutions and email infrastructure)
  • Perform workstation’s hardware, software and periphery devices maintenance and repair to ensure optimal workstation performance
  • Assist/coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware
  • Create and maintain network and domain user accounts and mailboxes
  • Install, test and maintain desktop, servers and other network devices (including patching, upgrades and configuration adjustments)
  • Troubleshoot network connectivity in a LAN/WAN environment – provide technical support for all network devices, including firewalls, routers, switch infrastructure
  • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
  • Work with global teams and local Service Providers to resolve technical issues within the desktop environment and networking

Skills and competencies required:

  • University grade, preferable in subject of IT, electronics or telecommunication
  • + 1 year experience in IT support
  • Mastery in Windows 10 and MS Office 2013 environment
  • Ability to diagnose hardware problems (PC's, laptops, printers etc.)
  • Familiarity with LAN, WAN and Active Directory principles
  • Knowledge of ITIL methodology and Microsoft PowerShell will be an asset
  • Good English verbal as well as written
  • Eager to learn new technologies
  • Positive, can do attitude and ability to work within a team
  • Strong communication skills
  • Ability to cope with stress and workload

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

  • Soft skills and technical training for current and emerging products and technologies;
  • Career development: opportunity to grow within the team (. Senior Expert Network roles);
  • Special referral bonuses for recommending your friends;
  • Private Medical subscription;
  • A monthly budget for flexible benefits program that includes public transportation reimbursement and meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism;
  • Extra vacation days;
  • Flexible working hours
  • Friendly team who is eager to meet you.

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