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Fișa jobului

We, CEPROCS™ Group are a Central European Procurement Consulting Service Company. Focused on
procurement services, we are a fully integrated Business Process Outsourcer.
Our employees are our largest and most important asset and value great ideas which gives us a strategic advantage and further opportunities. We aim at creating a safe familiar environment with a 100% support on work-life balance.

What Will Your Job Be About
  • Act as a single point of contact for internal and external clients for phone calls, emails and walk-ups regarding IT issues and queries.
  • Resolve problems in a timely manner with minimal assistance for all cases assigned.
  • Basic user Account Management in Active Directory.
  • Understand and follow company and departmental guidelines and policies for customer interaction.
  • End security and firewalls maintenance and security.

What We Are Looking For
  • Bachelor's Degree.
  • 2 years’ experience in a customer-facing technical support role or equivalent.
  • B2 English language level is mandatory.
  • Basic troubleshooting of Unified Communications solutions (Skype for Business, WebEx, Lync, etc.).
  • Basic knowledge of Cloud Storage Services (Dropbox, Office 365), Backup and Restore Solutions.
  • Analytical; proactive; creative problem solver.
  • Ability to prioritize assignments.

What do we offer?
  • A fresh and enthusiastic team taking on individual responsibilities.
  • Flexible working hours.
  • Learning opportunities, adapted to your needs and supporting your growth.
  • An attractive salary package: performance-based bonus, sports activities, meal tickets, health
    insurance.
  • Various workshops and team-buildings.
Nivel de vechime

Începător

Tip de angajare

Full-time

Ocupație

Tehnologia informației

Sectoare de activitate

Marketing și publicitate

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