IT Site Support Engineer - Ploiesti

IT Site Support Engineer - Ploiesti
Scris de leoHR

Publicat: 02 Noiembrie 2015

For our client, a multinational company in automotive industry, we are looking for the brightest and self-motivated,

IT Site Support Engineer - Ploiesti

Description

Support and management of local site infrastructure and to assist as directed to support other sites within their region.

Duties And Responsibilities

• Identifies and initiates resolutions to user problems and concerns associated with desktops, laptops and workstations.
• Accurately logs problems and their associated resolutions into the standardized support center / help desk application.
• Maintain Infrastructure and Information Systems standards in a consistent way across their site(s).
• Ensure that the Infrastructure Budgets for the site for which they are responsible are controlled effectively.
• Ensure that any issues related to Standards are reflected back to the owning group.
• Ensure that Virus Protection and Patch Management is maintained across their site(s).
• Ensure that accurate documentation, asset management and software licensing is provided across their site(s).
• Ensure that Disaster Recovery plans are developed, tested and maintained according to defined standards across their site(s).
• Ensure that Server performance is monitored and managed according to defined standards.
• Ensure that backups are completed correctly.
• Work with other IT staff to ensure that security requirements are fully met at their site(s).
• Work with other IT staff to ensure that all Internal/external audits are supported at their site(s).
• Assists with the planning, purchasing and implementation of PC hardware and software in compliance with company IT standard policies and procedures.
• Manage and maintain the printers within their site(s).
• Ensure site server rooms are managed and maintained in accordance to company policies and standards.
• Provides user with training and communications on IT policies, procedures and technology.
• Assists with remote problem resolution for off-site users as required.
• Ensures a high level of client satisfaction and service level agreements are achieved to the best of their ability.
• Assists with the management of projects on site as required.
• Assists the IT Site Support Coordinator to ensure a consistent approach is maintained.
  
  

Essential Technical Skills

• 2 – 3 years’ experience with PC hardware, operating systems and Office productivity application software.
• Working knowledge of Microsoft Active Directory, SCCM, Microsoft Outlook is a plus. Additional experience with and RF technology is a plus.
• Working knowledge in multiple architecture domains (technology, data etc.).
  
  

Essential Analytical Skills

• Excellent written and verbal English communication skills
• Strong inter-personal skills
• Candidates must have the ability to manage multiple priorities concurrently
• Must possess a disciplined approach and commitment to delivering on Service Level Agreements (SLA’s)
• Strong analytical approach to problem solving and solution development
• Willingness to adhere to a standard global process model
• Ability to effectively work in a team where other team members may be located throughout the world
• Self-starter with the ability to independently resolve issues and deliver results
  
  

Academic Requirements

• Bachelor’s Degree in Computer Science, Information Systems or other related field
• Minimum 2 – 3 years’ experience with PC hardware, operating systems and Office productivity application software
• Technical certifications in Microsoft and Networking technology is a plus
  

If you are qualified and have interest in this role, please send us your resume by email to click applywith subject "IT Site Support Engineer - Ploiesti". We sincerely appreciate and thank to all applications, however; only suitable candidates will be contacted further.