CONFIDENTIAL

IT Analyst with German

IT Analyst with German

Purpose of the job:

· Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

· Route problems to internal . support staff

· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

· Administer and provide User Access and Exit controls

· Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s

Principal Accountabilities:

• Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork
• Work closely with . support staff to obtain technical knowledge and to permanently solve chronic problems
• Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments
• Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

Knowledge, skills & experience: 

• Education – any formal background will be considered
• Analytical and systematic problem solving skills required
• The following will be considered an advantage:

o Help desk, customer service, and support experience with problem solving involving hardware, software, and networks

o Phone support experience

o Technical helpdesk or technical call center experience

Candidates without experience can also apply - Technical & customer specific training will be provided

• English – advanced
• German – fluent

We offer: 

• Life insurance
• Private health insurance
• MultiSport Card
• Lunch & leisure vouchers
• Work place based in Krakow Business Park
• Clear career path in a growing multinational organization

Job location: Kraków, Poland

Contract: permanent, full time