Our vision and purpose: “Our purpose is to empower an intelligent, balanced and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, crafting intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

So..who is Ericsson today and, how does it support you and the community?

In a world that is increasingly sophisticated, we are on a quest for easy. We are crafting groundbreaking technology that is easy to use, adapt and scale, enabling our customers to bring together the full value of connectivity.

Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value.

 

The impact of your role at Ericsson

We are now looking for a 1st Level Operations professional. This job role is accountable for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

 

You will also:

• Constitute first point of contact for specific software and hardware solutions delivered to customers;
• Be accountable for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
• Be responsible for alarm monitoring in IT/Telecom networks;
• Offer support to the field engineers during their actions (by phone and e-mail).

How your expertise will make the difference (Qualifications needed):

• Willing to learn about telecommunication networks;
• SQL basic knowledge;
• Linux and/or Unix basic knowledge;
• Proficient in English;
• At least medium level in Spanish;
• Availability to work in shifts (day and night);
• Able to collect, classify and interpret information;
• Perseverance, initiative, partnership, self-confidence, practical spirit.

Benefits to suit your dreams (What’s in it for you?)

 Contract type: full time;

25 vacation days/year;

Medical & life insurance;

Career plan mentoring;

Competitive referral bonuses for recommending your friends to work at Ericsson;

Flexible benefits from your favorite brands available on flexible benefits portal;

Gym subscription (available in flex benefits together with a series of other options);

Internal learning platform to develop your knowledge, skills and proficiencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);

In case of travel, daily allowance, transport, and accommodation will be paid by the company;

Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;

&more other benefits that the recruiting we are looking forward to present them to you, once applied.

 

Still curious? Find your job!

As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities.

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