Acest anunț a expirat și nu este disponibil pentru aplicare

Fișa jobului

Responsibilities
  • Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
  • Identifes, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
  • Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
  • Bachelor degree or 3 year diploma
  • Excellent communication English and Spanish skills
  • Excellent written communication skills with email etiquettes.
  • Fundamental Technical know-how on system trouble shooting
Good To Have
  • Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
  • Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
  • Domestic tech support can be considered post evaluating on Voice and accent of candidate.


Nivel de vechime

Nu se aplică

Tip de angajare

Full-time

Ocupație

Tehnologia informației

Sectoare de activitate

Tehnologia informației și servicii informatice

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