Acest anunț a expirat și nu este disponibil pentru aplicare
Accenture
Incident Management with Spanish and English
Fișa jobului
Responsibilities
- Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
- Identifes, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
- Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
- Bachelor degree or 3 year diploma
- Excellent communication English and Spanish skills
- Excellent written communication skills with email etiquettes.
- Fundamental Technical know-how on system trouble shooting
- Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
- Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
- Domestic tech support can be considered post evaluating on Voice and accent of candidate.
Nivel de vechime
Nu se aplică
Tip de angajare
Full-time
Ocupație
Tehnologia informației
Sectoare de activitate
Tehnologia informației și servicii informatice