Acest anunț a expirat și nu este disponibil pentru aplicare
Deutsche Telekom Services Europe Romania S.R.L.
HR Specialist Compensation, Benefits & Payroll
Fișa jobului
Responsibilities
- Acts as a specialist for Compensation & Benefits & Payroll topics
- Administrates data, information and documents, documents them in order management system and communicates them towards the customer via standardized channels
- Consults customers by phone for their questions about their orders with compensation, benefits & payroll content
- Clarifies complex inquiries and complaints of customers that require an individual solution
- Clarifies reclaims with the customer
- Administrates social security law topics and tax relevant data in the order management system (AMS) and SAP HR
- Processes orders in in the order management system (AMS) according to the process and finishes them in high quality and due time
- Provides process information documentation and procedures for the editors of the knowledge management system
- Tracks and processes issues and service quality complaints and escalates the issues as necessary following the escalation procedure
- Answers employees' and managers' inquiries using the Knowledge tools
Works as a team member focusing on administrating orders in AMS and SAP HRSuggests methods to update, simplify, and enhance processes, procedures, and technologies - Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements
- Works independently within the framework of defined processes.
- Researches and assesses situations within the framework of defined processes and in agreement and alignment with management.
- Supervises timelines of orders within the framework of defined processes, . ensuring orders within the team to be finished within the deadline for the upcoming payroll run
- Language skills: Fluent in German (speaking and writing), English knowledge
- Minimum a bachelor’s degree
- Knowledge in handling IV-systems (Ticketing Tool, SAP HR, MS-Office)
- Customer service focus and strong interpersonal skills required
- Experience with customer contact (by phone, written or personal)
- Team player; proactive and willing to learn
- Opportunities to grow & develop in a start-up environment
- Dynamic and multicultural working environment
- Great training opportunities
- Motivational financial package
- Meal tickets
- Medical insurance
Nivel de vechime
Începător
Tip de angajare
Full-time
Ocupație
Resurse umane
Sectoare de activitate
Tehnologia informației și servicii informatice