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Fișa jobului

Responsibilities
  • Acts as a specialist for Compensation & Benefits & Payroll topics
  • Administrates data, information and documents, documents them in order management system and communicates them towards the customer via standardized channels
  • Consults customers by phone for their questions about their orders with compensation, benefits & payroll content
  • Clarifies complex inquiries and complaints of customers that require an individual solution
  • Clarifies reclaims with the customer
  • Administrates social security law topics and tax relevant data in the order management system (AMS) and SAP HR
  • Processes orders in in the order management system (AMS) according to the process and finishes them in high quality and due time
  • Provides process information documentation and procedures for the editors of the knowledge management system
  • Tracks and processes issues and service quality complaints and escalates the issues as necessary following the escalation procedure
  • Answers employees' and managers' inquiries using the Knowledge tools
    Works as a team member focusing on administrating orders in AMS and SAP HRSuggests methods to update, simplify, and enhance processes, procedures, and technologies
  • Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements
  • Works independently within the framework of defined processes.
  • Researches and assesses situations within the framework of defined processes and in agreement and alignment with management.
  • Supervises timelines of orders within the framework of defined processes, . ensuring orders within the team to be finished within the deadline for the upcoming payroll run

Ideal Candidate
  • Language skills: Fluent in German (speaking and writing), English knowledge
  • Minimum a bachelor’s degree
  • Knowledge in handling IV-systems (Ticketing Tool, SAP HR, MS-Office)
  • Customer service focus and strong interpersonal skills required
  • Experience with customer contact (by phone, written or personal)
  • Team player; proactive and willing to learn

Benefits
  • Opportunities to grow & develop in a start-up environment
  • Dynamic and multicultural working environment
  • Great training opportunities
  • Motivational financial package
  • Meal tickets
  • Medical insurance
Nivel de vechime

Începător

Tip de angajare

Full-time

Ocupație

Resurse umane

Sectoare de activitate

Tehnologia informației și servicii informatice

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