HR Operations Center Specialist - TSR

The HR Operations Specialist is the central point of contact for employees and line managers for all HR topics within his/her area of responsibility;

• He / She provides expertise in and timely execution of standardized, mostly tool supported transaction processing to provide high quality, highly efficient and effective solutions for customers;
• Interacts with customers via telephone, electronic mail, or electronically to resolve open issues and provide assistance in the completion of standardized HR transactions;
• Utilizes knowledge base information to answer customer inquiries;
• Maintains (electronic) personnel records; researches data to verify employment and salary records;
• Routes calls to appropriate staff and/or office, if he/she cannot provide immediate resolution;
• Performs all work in accordance with established call/service standards;
• Escalates issues immediately to supervisor or lead worker when delays occur in response to inquiries;
• Assist less experienced representatives, as necessary;
• Explains work instructions to others, adapting guidelines to the assignments as necessary;
• Continuously monitors quality and quick resolution of performed tasks and ensures high quality of performance;
• Maintains data in HR system for payroll, organizational management, recruiting, GHR;
• Maintains a customer friendly focus when dealing within customer issues, complaints, problems;
• Continuously evaluates performance according defined Key Performance Indicators (KPIs) and Operating Figures; Summarizes and completes reporting within HR Operations and for HR Operations;
• Publishes reporting results;

Requirements (cerinte):

• University Degree
• Economics 2-3 years professional experience in payroll and/or HR administrative field is a mandatory requirement EC & SAP knowledge
• Can be a plus Good knowledge of Labor Legislation English skills both speaking and writing
• Good level is an advantage Good Microsoft office skills Ability to organize own work, to communicate efficient; initiative, good team skills

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic and transportation. In, Continental generated preliminary sales of around € billion and currently employs aroundpeople in 61 countries and markets.

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