Candidatul ideal

•Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
• Proficient English language skills with a good understanding of how to handle support requests.
•Player empathy. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
• Basic Player Support understanding. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience
•Tech & chat knowledge a plus but not mandatory

Descrierea jobului

• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience
•Identify trending issues submitted by players and communicate them to the appropriate teams
•Collaborate with a passionate team of gamers in order to give our support a player to player feel
• Availability for a full-time position,5 days per week, in shifts of 8 hours and a half covering 08:00- 00:00, Monday- Sunday

We offer:

- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Internal French language classes for our employees
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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