Bachelor’s Degree in Finance/Computer Science/Information Systems or related field. Experience may be considered as a substitute for education or in combination with formal education.
Knowledge of principles and general understanding of an ERP system (SAP, M3 - is a plus) or a similar application
Overall knowledge about software technologies, complex software solutions, ERP Systems, ticketing system(s)
Written and verbal fluency in Spanish and English (French is a plus)
Strong analytical abilities, organized with attention to detail.

Understanding of the system development life cycle required.
SQL knowledge is a plus
Excellent communication skills are essential
It is desired: strong customer focus, driven to continuous improvement of our leading-edge services and products, good problem-solving methodology, driven to achieve results, experience in multi-cultural environment would be an advantage.
Leading contributor individually and as a global team member.
Be able to understand and follow all policies, procedures, instructions, rules and regulations associated with this position.

Defines and documents Company business requirements through discussions with the corresponding teams, management and end users.
Translates Company business requirements into business solutions utilising application functionality. Acts as liaison between executive and management staff, end users and information technology staff to design and configure business solutions to ensure business requirements are being met.
Creates and maintains table driven business rules and other application configuration settings.
Develops and manages project plans to implement business solutions. Monitors and communicates the progress of project.
Creates custom program designs to be coded and tested by information technology. Develops and coordinates acceptance criteria with end users.
Develops with end users, test plans and procedures for implementation of added functionality,custom programs, and software upgrades and system patches. Coordinates with information technology to test patches/updated logic and overall application upgrades.
Creates, documents and maintains Company business processes.
Automates business process by using application workflow technology.
Uses data warehouse tools to turn data into business intelligence.
Sets and maintains application level security. Develops and administers security definitions and
Coordinates with information technology and end users to determine patches/updated logic and application upgrades implementation. Tracks functional upgrades in new releases of the software.
Performs functional trainings for end users and implements new functionality upon request.
Develop training curriculum and conducts training sessions.

Consults and coordinates with information technology and/or system vendors to resolve application/system and equipment problems.

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