Domain Technical Manager, DO EMEA

Manages the implementation of all the technical aspects of Customer Projects. This includes feature content, delivery date and quality of the technical solution, from offer preparation through deployment activities and customer acceptance. Plans, organizes and pilots the Customer technical Project in the framework of the Nokia Contract Implementation Process; coordinates the technical support activities involving other Nokia Departments. Recognized as the customer prime interface for all the technical aspects of the solution and manages the day to-day relationship with the customer. DTM works closely with the Domain Architects and Integration Engineers to ensure delivery of the solution. DTM is also an active contributor of Nokia IP products/solution introduction, evolution and roadmap.

• Very good understanding on Nokia DO Solutions Product Range(SURE, AOR, FlowOne, SQM, NPM).
• Support in defining integration strategy & coordinates involvement of integration teams.
• Identifies deliverables under his/her responsibility. Plans & executes these deliverables taking care of cost & milestones.
• Is prime interface with customer Technical Managers for all technical concerns? Understands the customers' strategy and manages his technical expectations.
• Follows up KPIs of the operator's network to ensure the optimized usage of the deployed solution.
• Oversees the identifying risks for both customer and Nokia.
• Proposes & implements risk mitigation plan.
• Identifies and analyses customer needs and advises them on solution /technology / products that are the best fit. Supports offer development. Provides feedback to R&D/PLM teams regarding features & performances needed.
• Is responsible to propose PM a migration strategy & plan of execution.
• Defines and executes upgrades & retrofit strategies.
• Oversees the coordination with new product introduction teams for First Off applicable in their projects
• Is in charge to build and manage the customer network configuration (HW & SW).
• Travel on-site for customer meetings, workshops, advanced trainings, testing and related project transactions as required.

BUSINESS ACUMEN

• Keeps up to date on technological and market evolution as well as competitors' activities.
• Takes appropriate action based on business performance indicators.
• Anticipates future trends, business opportunities and obstacles.
• Translates market knowledge into business opportunities.
• Balances risk with potential gain.

DECISION MAKING

• Uses sound judgment and analysis to reach decisions.
• Makes tough and pragmatic decisions when necessary.
• Takes responsibility for own and shared decisions.
• Applies broad knowledge and experience when addressing complex issues.

Developing Self & Others

• Seeks to learn continuously and take on challenging assignments.
• Realistically assesses own strengths and development needs and acts on them.
• Seeks feedback from others to enhance performance and modifies behavior considering feedback.
• Provides specific and constructive feedback.
• Prepares others for change.

ADAPTABILITY

• Responds resourcefully to multiple demands, shifting priorities and new challenges.
• Works constructively under pressure or adversity.
• Works effectively in complex and ambiguous situations.
• Learns from experience and makes appropriate changes in behavior.

ARCHITECTURE & SOLUTION BUILDING

• Ensures the solution can be integrated, deployed, operated and maintained efficiently and effectively.
• Understands DO Solution architecture and makes sure it is properly implemented.

BUSINESS AWARENESS

• Understands how the function contributes to Company mission.
• Understands Customer's needs and their business context.
• Applies performance in support of Company, project, department objectives.
• Develops an understanding of the Company's approach to doing business, including understanding products/solutions portfolio.
  

COMMUNICATION

• Communicates and presents complex concepts clearly, precisely, and concisely keep it simple!
• Creates an environment where project team members and other stakeholders can constructively challenge behaviors and propose new ideas.