Customer Success Manager (New Business) - French

Company Description

Veeam® recognizes the new challenges companies across the globe face in enabling the Always-On Enterprise™, a business that must operate 24.7.365. To address this, Veeam has pioneered a new market of Availability for the Always-On Enterprise™ by helping organizations meet recovery time and point objectives (RTPO™) of less than 15 minutes for all applications and data, through a fundamentally new kind of solution that delivers high-speed recovery, data loss avoidance, verified recoverability, leveraged data and complete visibility. Veeam Availability Suite™, which includes Veeam Backup & Replication™, leverages virtualization, storage, and cloud technologies

that enable the modern data center to help organizations save time, mitigate risks, and dramatically reduce capital and operational costs, while always supporting the current and future business goals of Veeam customers.

Founded in 2006, Veeam currently has 43,000 ProPartners and more than 216,500 customers worldwide. Veeam's global headquarters are located in Baar, Switzerland, and the company has offices throughout the world. To learn more, visit https://www.veeam.com.

Overview

High touch customer advocates responsible for ensuring strategic Veeam customers are

successful leveraging Veeam’s solutions that help drive higher renewal rates, additional

upsell/cross-sell opportunities for the sales organization and increased number of

references/case studies.

Responsibilities

Work with the customer thru the onboarding phase, ensuring a timely and successful installation.

Build strong working and strategic relationships with clients, acting as a

knowledgeable and trusted advisor for current product offerings as well as future

expansion opportunities.

Partner with CSM Team for ongoing customer health and escalation management.

Help drive new case studies and references with assigned customers.

Work closely with the Renewals team to help drive high renewal rates.

Ensure that all Veeam team activities that touch the customer are in alignment

with the customer's business objectives and use cases so the full potential of

their Veeam solution can be realized.

Act as an escalation liaison between the customer, Veeam Technical Support, and

Product Development to help resolve technical issues blocking product adoption.

Provide feedback to Product Management on key features or product limitations

that are inhibiting usage and growth. Ensure there is a loop back mechanism to

the customer.

Ensure there is clear and consistent collaboration and communication with the

customer’s Veeam Partner.

Work from home office or in one of the Veeam Headquarters.

Work with customers and Veeam Employees from a remote office location.

Travelling up to 20% of working time.

Qualifications

Strong organizational skills with the ability to effectively manage all activities, projects,

requests, documentation, timelines etc.

Out of the box thinker comfortable communicating new ideas and proposals for CSM

team improvements.

Excellent communications skills (verbal and written).

Possess patience, understanding and empathy in order to be effective in conflict

resolution.

Ability to adapt to changes in roles and responsibilities; self-starter with a passion for

customer success

Five (5) years of related work experience

French & English Fluent

Project management experience

Experience working in a post-sales Customers management role; preferably in a remote

office role

Data-driven individual with experience measuring and communicating key customer

success metrics such as current usage and key growth stats

We offer

• Competitive compensation and benefits package
• Modern office with free fresh coffee, fruits and snacks.
• Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance and parking.
• Wellness program including gym membership, massages in the office and company sponsored sports activities.
• Discount card (AFI Park Club).
• An exceptional mature working environment with cool breakout & play areas and team building activities.
• Training and development opportunities to further progress your career.
• International environment where you can learn from multiple cultures working in the same office.
  
  

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