Customer services representative

Job Description

• deal directly with customers either by telephone or electronically
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle inquiries and complaints
• perform customer verification
• process orders, forms, applications and requests
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
  

Ideal Candidate

• excellent command of English language
• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance
• availability to work between 11 am – 7.30 pm Mondays to Thursdays / 11 am – 7 pm on Fridays
  

Company details
Forward thinking, innovative and quality driven, Comcen delivers IT support services that can give you the platform to move your business forward. Established in Swansea in 1982, 12,500 Square foot warehouse distribution centre, Head Office in Swansea with 55 specialist staff, UK regional sales office in Leeds, European office in Romania , ISO 9001-2008 accreditation reflects our commitment to quality and attention to detail, Green Dragon Approved Status reflects our commitment to eco-friendly working practices