Customer Service Specialist

Are you looking for a challenge within a dynamic global organisation or a German family business? At B. Braun you can find both. For more than 175 years and counting, B. Braun is amongst the world's top healthcare companies operating in 64 countries, with over 60,000 experts networking their knowledge every day. You can thrive in this strong culture of continuous exchange. Become a part of the B. Braun family and share your expertise. Together we improve healthcare. Customer Service Specialist Optical Character Recognition - Shared Service Center Are you looking for an opportunity insider our customer service department, OCR (Optical Character Recognition)?
Your responsibilities

• Processing of sales orders in an OCR (Optical Character Recognition) system which is part of SAP;
• Reviewing sales order data for deficiencies or errors, correcting any incompatibilities and checking output;
• Provide support for your customers on telephone or mail;
• Implement the customer specific order templates in OCR solution;
• Follow communication procedures, guidelines and policies.
  
  

Your Qualifications

• Customer support experience or experience as a client service representative would be an advantage;
• Individual competencies with proven willingness to achieve results;
• Demonstration of a positive attitude and thinking into solutions also in stressful situations;
• Ability to multi-task, set priorities and manage time effectively; Customer focus and ability to adapt/respond to different types of characters;
• Proficiency with MS-Office applications would be preferably;
• Problem solving skills as well as logical and abstract thinking in process;
• English language skills - at least B1.
  

What we offer
Unlimited period contract;
Thirteenth salary;
Meal tickets;
Payment of overtime (100%), overnight hours (50%), weekend hours (50%);
Fidelity bonuses;
Health subscription;
7 Card subscription;
Free coffee and dynamic work atmosphere.

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.
Closing Date

15.02.2019