This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

Requirements:

- Fluency in English and French

- Diploma / Degree holder or pursuing Bachelor Degree Courses
- At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance
- Good communication skills (both written and verbal)
- Computer literacy (MS Office, Internet, ticketing systems)
- Customer service oriented
- Effective at problem solving (troubleshooting skills);
- Previous experience with medical devices would represent an advantage
 
 Job description:
 
This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

Main responsibilities:
- Acting as first point of contact for customer service via email, fax and phone
- Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
- Introducing the requests in customer's systems or internal applications.
- Answering to technical questions related to medical equipments
- Completing the requests regarding the products replacements as per the client needs
- Processing specific reports regarding the day-to-day activity
- Participating actively with process improvement ideas

Benefits:

- Opportunity to work in a young and dynamic environment
- Opportunities to grow in the organization
- Attractive benefits package (Meal tickets, Health Insurance, Life Insurance etc)
- Opportunity to develop and learn constantly
- Access to internal training programs (career / individual)

Wipro Ltd. is a global information technology, consulting and outsourcing company withworkforce serving clients iities across 6 continents. The company posted revenues of $ billion for the financial year ended Mar
Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients.
Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent.

Today we are a trusted partner of choice for global businesses looking to ‘differentiate at the front’ and ‘standardize at the core’ through technology interventions.
In today’s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.

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