Acest anunț a expirat și nu este disponibil pentru aplicare
Accenture
Contract Setup and Assembly with German
Fișa jobului
Key Deliverables & Responsibilities
Delivery of the following services (but not limited to):
Delivery of the following services (but not limited to):
- Assisting Client Delivery and Sales personnel with end to end process of creating and managing contracts in our internal systems
- Making sure the deal is set up correctly and submitted to pass the pre-validation criteria first time right
- Work together with operations to make sure the deal flows through the process in a timely manner, issues are solved and on-holds are prevented
- When contract is ready for signature, facilitate the steps for customer signature
- When signed, proceed with the required additional information and documentation so all is ready for agreement set up
- Monitor deal set up in the systems
- Provide quality delivery of service center catalog items in line with catalog process descriptions and targets, ownership of issues and follow-through
- Carry out regular quality reviews to ensure the processes are being followed and verify the quality of deliverables
- Ensure services are delivered to the agreed targets. Where issues occur, log them and take action on them per defined processes
- Update tools and processes according to the business changes
- Work with the Service Center delivery leads and delivery managers to resolve escalations and to improve internal processes & policies
- Collaborate with Client Delivery personnel to offer customer satisfaction
- Promote teamwork and collaboration through a positive attitude and effective communication
- Promote cross-regional collaboration and support the global community, by sharing best practices and operational improvement opportunities to improve Service Center Services
- Understand current business processes & tools which impact our service delivery and work with the necessary owners internally to resolve any issues, and fix processes
- Identify issues that are systemic and report on key trends
- Provide feedback, recommendations and data that contributes to refinement of processes, and deliverables
- Possess good technical expertise in relevant Client technologies to quickly understand incidents and provide a high-level review to all stakeholders
- Bachelor Degree or equivalent experience desirable
- Excellent written and oral English and German language skills
- Strong written and verbal communication skills to enable you to articulate complex problems succinctly
- Confidence in handling and calculating financial information/ strong at math
- Experience in an enterprise support and/or customer service environment with a strong understanding and knowledge of support, customer service delivery and/or the consulting industry and processes would be considered advantage;
- Passion for and track record for delivering great customer experiences
- Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills
- Ability to follow instructions, review team process documentation and provide knowledgeable feedback – be able to identify a red flag or roadblocks in the processes, report and address them in a proactive and timely manner
- Ability to develop and maintain good working relationships across functional groups. Ability to work independently, while in a team environment
- Organizational skills to be able to document and quickly reference information and knowledge provided by internal resources and manage multiple requests and deliver in a timely manner
- Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided
Nivel de vechime
Nu se aplică
Tip de angajare
Full-time
Ocupație
Management
Sectoare de activitate
Tehnologia informației și servicii informatice