What are we looking for?

A good level of French is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!

What will your job be about?

Collections process is part of the Order To Cash department.

Responsibilities   

• Ensure the process is carried-out by the team as per the solution design agreed with the customer in the Design and Transition phase    
• Achieve the contractually agreed critical metrics / SLAs for owned processes    
• Shares/ implements standard methodologies across teams and processes and ensure homogeneous and comprehensive knowledge among team members    
• Carry out transformation initiatives and projects to deliver business impact and efficiency benefits to customer as per contract agreement    
• Act as primary point of contact for all process related issues    
• Ensure that people have all operational resources and timely apply for system resources (upon completion of LTO)    
• Present performance indicators in internal operational reviews, analyze data & trends, implement continuous improvement based on Lean & Six Sigma methodologies    
• Ensure adherence to Smart  Opex  Framework, distribute and publish results through Visual Management on the floor    
• Work with their Pathfinder peer to ensure all team members are aware of critical metrics/SLAs contractual deliverables and of current & expected performance output    
• Coordinate and ensure the creation of the appropriate Standard Operating Procedure structure for the processes led, coordinate the update process and validate the written procedures before sending to the customer for sign off, in order to ensure they are accurate, comprehensive and the matter is explained in a logical manner, tailored to the process needs.    
• Ensure back-up matrix functional for all associates as per the contract requirements.    
• Successfully graduating the training plan dedicated to the position and the  tasks;     
• Training other team members regarding the daily tasks whenever necessary and requested by the Pathfinder/Senior  manager;     
• Updating the working procedures periodically    
• Supporting any systems/tools implementations applicable to the processes in scope    
• Provide feed-back on team members’ process performance, identify domain knowledge gaps and plan relevant training sessions to address those gaps in collaboration with the Pathfinder    
• Participate in the selection of team members for different roles by assessing their domain/process knowledge in collaboration with the Pathfinder    

 What can we offer?   

• Attractive salary   
• Stable job  offer  - employment contract   
• Work in the multicultural environment   
• Various trainings (initiating, soft skills)    
• Possibility of development   
• Benefits (Medical benefits, insurance, partner discounts , additional vacation days,  meal tickets )   

 Qualifications  
Minimum qualifications  

• University graduate    
• Relevant experience in AR processes    
• Relevant experience in coordinating teams    
• Previous exposure to transformation and efficiency initiatives    
• Project Management skills with skills on time and budget control    

 Preferred qualifications   

• Relevant high tech industry knowledge (represents and advantage) 

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey! Visit our career website 

Our Romanian offices are located in Bucharest (Hermes Business Park, Pipera) and Cluj-Napoca (United Business Center).

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