DXC Technology
Collections analyst with Dutch
DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, we have employees in more than 70 countries, serving some clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities.
Collections analyst with Dutch
MAIN ACTIVITIES
Core activities
•Execute daily collections strategies; prepare and send statements of account when necessary.
•Resolve issues related to customer payment on delinquent accounts, negotiate and ensures payment from customer.
•Agree on refunds to customers, obtain necessary approvals and send the pay-out for processing accordingly.
Planning & governance activities
•Prioritize action steps and workload with minimal supervision.
•Create monthly goals and actions within the Governance dashboard.
•Prepare the monthly Governance dashboard and submit it to the manager. Review the achieved results in one on one meeting and follow up on arising action items.
•Participate in Governance meetings at country and/or region level to provide status of assigned account
•Follow up on resulting action items.
Customer service
•Respond and follow-up in a timely manner to customers’ requests regarding additional account statements, questions, copies of invoices or any other in scope assistance to customers.
•Understand and identify customer infrastructure, processes and appropriate contacts in order to address internal customer issues impacting payment performance.
Escalations & internal collaboration
•Escalate/engage issues to appropriate internal ownership level (Collections Manager, Sales, Crediterations etc.) within agreed business turn-around-times.
•Address complex problems to the manager to investigate & identify root causes of delinquency.
•Communicate effectively, via processes if defined, to internal customers (Order Management, Tax, A/R, Resolvers, Finance and Sales organization).
•Provide account information to Credit Analysts if requested.
•Provide reports, analysis or information requested by the manager.
Cash allocation
•Provide the AR team with payment details for unapplied payments after obtaining information from the customers, within the agreed TAT.
•Support cash application process by checking, tracing and/or finding payments sent to incorrect DXC bank accounts.
We offer
•A competitive salary and additional benefits: meal tickets, medical insurance, fitness / dental plan
•A vertical/horizontal career development plan
•Flexible working hours
•The possibility to work from home
•A modern cafeteria with free beverages & fresh fruits