What we expect:

• German language - Advanced (B2);
• English language - Upper - Intermediate (B1- B2);
• Excellent communication skills;
• Proven ability to work on own initiative;
• Innovative thinking to deliver and improve service for the client;
• Ability to build and maintain relationships with key clients;
• Strengthen collegiality and coherence among team members and colleagues;
• Availability to work in both shifts (9:00- 18:00 ; 10:00 – 19:00).

What will you do:

• Handle all incoming calls and emails from the client business, suppliers and internal teams in relation with accounting or procurement operations;
• Answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge;
• Create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base;
• Proactively initiate follow-up calls;
• Solve problems largely by precedent with referral to detailed instructions/procedures;
• Ensure the continuous improvement of response time to complaints and queries;
• Gather full scale knowledge and be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services.

We offer:

• Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
• Access to a global network of knowledge and resources;
• Extensive training through a variety of methods – online, classroom, etc;
• Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
• An experienced Career Counselor to guide you and check on your progress;
• Interesting and challenging work for the world’s leading companies – our clients;
• Professional growth opportunities that recognize individual contributions and performance;
• A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

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