Key Responsibilities

• Interface with reporting experts within the Record to Report department in Germany
  and with the internal clients / users to clearly understand the requests for the application in scope.
• Integration of management requirements with the central Deutsche Telekom platforms (using standard software tools).
• Act as 1st level support (hotline & mailbox) & 2nd level support for reporting system maintenance.
• User Accounts administration for the systems in scope.
• Ensure data accuracy & consistency and execute regular maintenance activities for system in scope.
• Prepare and deliver ad-hoc requirements on Operational Coordinator Team Leader / Internal client’s demands.
• Robotic Automation for processes where computer software drives existing enterprise application software in the same way that a user does.

Competence Profile

• Graduate degree in studies of business administration or information systems.
• At least 1 year of practical experience for junior position and 3 years for senior position.
• Business experience in controlling, accounting, management reporting.
• Power user experience with management information systems / reporting systems.
• Knowledge about the central key performance indicators used within a big company.
• Ability to diagnose & address application issues.
• Experience with atomized processes and robotics.
• Language: fluent in English

Interpersonal Skills

• Proactivity towards customer service is essential;
• Flexible and responsive to changing work patterns and demands;
• A thorough and methodical approach to work;
• Highly developed skills in interpersonal communication;
• Knowledge sharing - active contributor.

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