Requirements:

Software development background and OOP knowledge, basics of .NET (C#) and the .NET Framework;
Ability to deal direct with clients in a friendly and highly confident manner, demonstrating excellent customer communication skills; 
Strong problem solving abilities and excellent communication, customer handling and inter-personal skills; 
Strong planning, organizing and prioritizing abilities;
Good at troubleshooting, based on others’ work or documentation;
Experience developing and testing software;
Excellent English communication skills;
Technical University degree;
Nice to have:
Certified in UiPath (or any other relevant Automation technology);
Understanding of the business area under assessment and good communication skills in appropriate business language.

Responsibilities:

Participate in hand-over activities of new processes and clients being included in the Automation Support scope;
Work closely with the client team (first level of support), the Automation provider (third level of support) and the Automation development team (if the case) in addressing and solving all reported issue;
Provide second level of support for client automated processes deployed into production and not covered by the hyper-care period;
Estimate and report the actual time spent on support activities;
Identify best solutions/fixes/workarounds (via knowledge base research, direct contact with the Automation vendor or Automation development team, etc.);
Assist the client team in testing faulty Automation scripts and their deployment into production;
Resolve open tickets while ensuring that the requirements are included in the agreed support scope (. enhancements/new functionalities are not covered by the support contract);
Ensure that incidents are handled in a timely manner to meet defined SLAs (. service level targets);
Document best practices and solutions/workarounds for future use or sharing with all interested parties;
Keep records of customer queries and reported issues.

What working at EY offers
 
We don’t want to brag, but …
We provide more than just a daily supply of fresh fruits, a gym membership and unlimited coffee.
Our motto is above everyone so we obviously have the best view over whole Bucharest.

We highly promote smart working. With flexible working you are able to work from Starbucks where you enjoy your EY employer discounts on delicious Grande, sugar-free, non-fat, vanilla soy, double shot, decaf, no foam, extra hot, peppermint white chocolate mocha with light whip and extra syrup.

But let’s be serious! EY is holding your hand to help you climb up that career ladder. We offer professional trainings, support, coaching and feedback from some of the most engaging colleagues around, and thanks to that over 70% of our team members have a chance to grow and get promoted every year.
 
About EY
 
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
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