BigBrother is an innovation company at the interface of high-tech security, intelligent data and process helping companies in the retail and petrol market with their transformation to the world of tomorrow, whereby loss prevention, increased returns and customer experience go hand in hand.

BigBrother employs an international team of about a hundred specialists. We attach great importance to everyone's role in the team: from mechanics to software engineers and from project preparers to specialists behind the scenes. Because we focus on innovation, internally we assure the individual development of each team member and invests in their knowledge and skills.

In Cluj-Napoca, we are growing our Audit Center.

As AUDITOR/CUSTOMER SUPPORT you will join our Audit Center and you will be based in our Cluj-Napoca Office.

As an Audit Center team member, you are of great importance to our customers. You ensure that everything runs smoothly at customer locations. Under your responsibility, the hygiene, prevention of fraud and theft and the service experience of our customers is monitored.

You will join a team of specialists that highly value self initiative, teamwork and open communication. 

YOUR TASKS AND RESPONSIBILITIES:

- supervise all locations and ensure that the alarms, triggers and signals are correctly, quickly and adequately captured within the set deadlines

- monitor the camera footage and carry out preventive checks at the locations.

- ensure customers safety at night by watching unmanned refuelling / LNG stations, car washes and logistic centers

- perform fraud checks

- check whether or not hygiene or security protocols are being followed by employees on the ground and guard the overall situation at the locations of our customers, checking lighting, obstacles, parked vehicles and if correct prices are being displayed.

- try to remotely fix certain problems of our monitoring systems

WHAT DO WE EXPECT FROM YOU
- To be a University Student or have a University Degree

- Good to excellent English language skills

- Excellent Computing skills

- very good knowledge of MS Office

- a Technical mindset with solutions for troubleshooting

- soft skills like critical observation, teamwork, communication, problem solving are a plus

WHAT DO WE OFFER YOU

We offer you a job with a large scope and freedom, working for an internationally leading player in the field of
innovative and state of the art solutions regarding security, access control and monitoring.
You will become part of young, dynamic, and stable organisation that is growing fast. You will work in an innovative environment and use the latest techniques. We offer extensive education and training that allows
you to develop and also offer the possibility to grow within our organisation.

You can expect a competitive package in terms of salary and benefits.

WHERE ARE YOU GOING TO WORK?

You will be based in our Audit Center in Romania (Cluj-Napoca) and will be part of the international team.

Verifica pe BestJobs